Slota Casino Privacy Policy

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use the services available at Slota. By registering an account or continuing to use our platform, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully and contact us if you have any questions about how we handle your data.

Who We Are

At Slota Casino, we operate as a licensed online gaming platform. Our services are provided by a company registered in the Republic of Cyprus, with principal place of business in Nicosia, Cyprus. All gambling services are delivered through a parent company registered in Curaçao, operating under a Curaçao eGaming licence authorised and regulated by the Government of Curaçao. When you use our services, we act as the data controller responsible for your personal information. You can reach us at any time via support@slota.casino or, for identity verification matters, at kyc@slota.casino.

Information We Collect

At Slota Casino, we may collect the following categories of personal data when you interact with our platform:

Data You Provide Directly

• Full name, date of birth, and country of residence
• Email address, phone number, and postal address
• Username, 3fBj6^g)CQc*I7xc, and account preferences
• Payment and billing information, including bank details and e-wallet credentials
• Identity verification documents (passport, national ID, proof of address) submitted during KYC
• Communications you send us via live chat or email support

Data We Collect Automatically

• IP address, browser type, and device identifiers
• Pages visited, time spent on site, and navigation patterns
• Gaming activity, bet history, transaction records, and loyalty point data
• Login timestamps and session data via the Slota Casino app or desktop platform
• Cookie data and similar tracking technologies (see our Cookie section below)

How We Use Your Information

We at Slota Casino use your personal data for the following purposes:

• Account management: We create and maintain your player account, process your Slota Casino login, and verify your identity in accordance with our KYC obligations.
• Service delivery: We process deposits and withdrawals, apply bonuses such as the Slota Casino bonus offers and promotional rewards, and manage your participation in tournaments and loyalty programmes.
• Legal compliance: We fulfil obligations under anti-money laundering (AML) regulations, responsible gambling requirements, and licensing conditions imposed by the Government of Curaçao.
• Fraud prevention and security: We monitor transactions and account behaviour to detect suspicious activity and protect the integrity of our platform.
• Marketing communications: With your consent, we may send you promotional emails about new games, reload bonuses, free spins offers, and exclusive VIP rewards. You may opt out at any time.
• Platform improvement: We analyse usage data to enhance the Slota Casino experience across desktop, mobile, and app versions.

Cookies and Tracking Technologies

Our Slota Casino platform uses cookies and similar technologies to ensure the website functions correctly, remember your preferences, and deliver relevant content. We use the following types of cookies:

• Essential cookies: Required for core functionality such as Slota login sessions and secure payment processing.
• Analytics cookies: Help us understand how players navigate our site so we can improve their experience.
• Marketing cookies: Used to deliver personalised promotions and measure the effectiveness of our campaigns.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors: Such as Skrill, MiFinity, Interac, Paysafecard, and cryptocurrency networks, to facilitate transactions.
• Game providers: Including NetEnt, Play'n GO, Pragmatic Play, Evolution, and 120+ other software partners, to the extent necessary to deliver gaming services.
• KYC and compliance providers: Third-party identity verification services we use to meet our regulatory obligations.
• Regulatory authorities: We may be required to disclose data to the Government of Curaçao or other competent authorities when legally obligated to do so.
• Group companies: Our parent and affiliated entities involved in the operation of our services.

Data Retention

At Slota Casino, we retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing conditions. Financial and transactional records are typically retained for a minimum of five years in compliance with AML regulations. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data that we hold:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restriction: You may ask us to limit how we process your data in specific situations.
• Right to object: You may object to our processing of your data for direct marketing purposes.
• Right to data portability: Where technically feasible, you may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at support@slota.casino. We will respond to your request within 30 days. Please note that certain rights may be limited where we have overriding legal obligations to retain or process your data.

Data Security

We at Slota Casino implement robust technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include SSL encryption, secure server infrastructure, access controls, and regular security assessments. Our finance department processes withdrawals Monday to Friday, 09:00–18:00 (GMT+3), and all transactions are subject to strict verification protocols. Until your identity is fully verified, payouts are capped at €2,000 per 24 hours as an additional security measure.

Responsible Gambling and Data

Our Slota platform takes responsible gambling seriously. We may use your account data — including deposit history, session frequency, and gaming patterns — to identify potential problem gambling behaviour and fulfil our duty of care. If we detect concerning activity, we may contact you with information about responsible gambling tools, including deposit limits, self-exclusion options, and cooling-off periods.

Children's Privacy

Our services are strictly intended for players aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has registered an account or provided us with personal data, we will immediately close the account and delete all associated information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you via email or a prominent notice on the Slota Casino platform. Your continued use of our services after any such update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at Slota Casino, please do not hesitate to contact our support team. We offer 24/7 live chat, and you can also reach us by email at support@slota.casino. For identity verification enquiries specifically, please write to kyc@slota.casino. We are here to help and will always respond as promptly as possible.